Data Protection

At ProKPI, we understand the importance of safeguarding your data and maintaining your privacy. This Data Protection Policy outlines how we collect, use, and protect your information when you use our KPI management software. We are committed to ensuring the highest level of data protection and complying with applicable data protection laws and regulations.

1. Data Collection

1.1. Information We Collect: When using our KPI management software, we may collect certain personally identifiable information (“Personal Data”) to provide a personalized and efficient experience. The types of Personal Data we may collect include:

• Contact information (such as name, email address, and phone number)
• User credentials (username, password)
• Company information (company name, industry, size)
• Usage data (such as IP address, browser type, operating system, and device information)
• KPI data and metrics relevant to your business

1.2. Data Collection Methods: We collect Personal Data through various means, including:

• Information you provide: You may voluntarily provide us with your Data when you create an account, contact our support team, or interact with our software.
• Automatic collection: We may collect certain information automatically through cookies, log files, and other tracking technologies when you use our software. This information helps us analyze trends, administer the software, and improve your overall experience.

2. Data Usage and Purpose

2.1. Use of Personal Data: We use your Personal Data to:

• Provide and personalize our KPI management software to meet your specific needs.
• Communicate with you regarding software updates, technical issues, and support inquiries.
• Understand and analyze user trends, preferences, and behaviour to improve our software’s performance and functionality.
• Ensure the security and integrity of our software and protect against unauthorized access or use.
• Comply with legal obligations and enforce our Terms of Service.

2.2. Marketing Communications: With your explicit consent, we may use your contact information to send you promotional emails or newsletters about our software, new features, or special offers. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

3. Data Security

3.1. Security Measures: We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, regular system updates, and employee training on data protection practices.

3.2. Data Retention: We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. We regularly review our data retention practices and securely dispose of no longer-needed data.

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our software and related services. These providers are bound by confidentiality agreements and are authorized to process your Personal Data only as necessary to provide their services.

4.2. Legal Requirements: We may disclose your Personal Data if required by law or in response to valid legal requests, such as court orders or government regulations.

5. Your Rights

5.1. Access and Correction: You have the right to access and correct your Personal Data held by us. You can update your information within your account settings or by contacting our support team.

5.2. Data Portability: Upon request, we will provide you with a copy of your Personal Data in a commonly used and machine-readable format.

5.3. Opt-Out: You can opt out of receiving marketing communications from us by following the instructions in our emails or contacting us directly.